Sunday, August 22, 2010

Customer Service

About a month and a half ago, I ordered a new bathing suit from Lands End Canvas - it was drastically on sale, and I've been wanting to try something from LEC for awhile. The bathing suit came and I LOVE it. It's great, high quality, and fit perfectly.

Imagine my surprise when, a few weeks after my suit came, I received the following hand-written - and hand-addressed - note from LEC.

Dear Shaina,
Just a note to say thank you for your purchase and remind you that everything is guaranteed. Period. If you have any questions or need help in any way, please let one of us know. Our email is

Customer Care Specialist

Um, wow. What a surprise! I was certainly impressed ... what a kind gesture. Anyone else order from LEC and receive this amazing customer service?


bianca said...

Isn't it shocking when you receive good customer service?! It's sad that it comes as a shock. Last month I randomly bought something from and they sent the wrong size and they went waaaaay above and beyond to correct the problem. I couldn't believe it.

Jackie said...

Yes! I loved the hand written note too. It was such a nice surprise and a small gesture, but is such an easy thing to do to get customers on your side. Yay, LEC!

Lucy Marie said...

Wow! What a great gesture. Stuff like that just does not happen anymore.