As of late, I have been increasingly pissed off at our towels. We received our towels at my first bridal shower, waaaaay back in September. And I LOVED them. Obviously. I registered for them, and they looked so pretty and lovely and so much better than our random collection of hand-me-downs and nasty Army-issue tan sandpaper towels.
Now, almost ten months later, I HATE THEM. Ten months of washing towels, and they still come out of the dryer covered in lint. And therefore, I get covered in lint post-shower. Oh, and have I mentioned the layer of lint stuck to the bathroom wall? And have I mentioned the fact that our towels are navy blue?
Yeah. Not cool. So, today, I washed them all up, packed them in a bag, and went to BBB. I explained that I have had the towels for ten months, and they are still linting everywhere. I also said that they were purchased off of my registry, and oh, have I mentioned how much I love BBB? I asked if there was any way I could exchange them for some non-linty towels. The nice college girl working there said, no problem! Why don't you go pick out some new towels!
I was both thrilled and stunned. Returning something I have used for 10 months? Something tells me that not all stores are quite that generous. I went and picked out new towels and returned to the customer care area. Or whatever it's called. She rang them up and then went through the process of going through my old towels to find them on my registry. After scanning them all in, she told me that my old linty towels are currently on sale, so she had to go back and individually change the price of each towel back to the original, higher price that they were purchased at.
In the end, I got my lovely new towels - which were cheaper. SO I now have a $20 store credit!
Moral of the story: BBB's customer service is second to none, I'm convinced. If you are a bride-to-be, I strongly urge you to register there! You won't regret it.
Oh, and my new towels? They're about to come out of the dryer, and I'm 99% positive they'll be linty-free. After spending all morning deep-cleaning the bathroom to get the lint out of each and every crevice, I cannot wait to use the new ones!